Project Leader Certification Program (CPLCP)
Self Management
- What They Will Learn
- Develop self-awareness
- Understand ones strengths and weaknesses
- Learn to manage negative emotions effectively
- Face setbacks with courage
- Develop positive attitude
- What Demonstrable Behaviors They Will Show
- Improved focus and effectiveness
- Greater resilience
- Higher motivation
- Applying the strengths in the right situations and know when to draw on the strengths of
others within the team
- Handling situations and their emotions appropriately
- Improved relationship with olleagues
Multiple Levels of Communication
- What They Will Learn
- What is effective communication?
- Different modes of communication?
- How to choose the right mode to communicate?
- Dos and Don'ts of effective Email writing / Email Etiuette
- How to communicate effectively with different stakeholders/different authorities
- What Demonstrable Behaviors They Will Show
- Effective verbal and written communication
- Improved efficiency and effectiveness
Results Orientation
- What They Will Learn
- The Mindset of Getting Things Done
- Result Oriented vs Process Oriented
- Art of questioning
- How to develop Problem Analyzing Skills
- What Demonstrable Behaviors They Will Show
- Achieving efficient, timely, quality results by directing efforts on expected outcomes
- Addressing immediate client/organization needs
- Having a strategic overlook
Planning & Organizing
- What They Will Learn
- Neuroscience behind why we procastinate
- Pillars of Planning & Organizing
- Time Management Matrix
- Prioritization
- Delegation
- What Demonstrable Behaviors They Will Show
- Manage their tasks and meet the timelines as per plan
- Be composed in stressful plan changes
- Meet customer priorites and reduce customer escalation on planning & organizing
- Improve productivity of the team
Cross Culture
- What They Will Learn
- Cross Cultural Differences
- Dimensions of Cross Cultural Differences
- Strategies and Managing the Cross Cultural Differences
- What Demonstrable Behaviors They Will Show
- Better trust and relationship among the team members
- Improved efficiency and performance
- Avoiding escalation because of cultural differences with customers
Customer Orientation
- What They Will Learn
- Understanding Customer Orientation
- Importance and benefits of Customer Orientation
- How to develop customer focus and be their preferred choice
- What They Will Learn
What Demonstrable Behaviors They Will Show
- Improved quality of the customers' experiences
- Improved operational efficiencies that matters to customers
- Commitment to exceed the customer satisfaction