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Project Leader Certification Program (CPLCP)

Self Management

  • What They Will Learn
  • Develop self-awareness
  • Understand ones strengths and weaknesses
  • Learn to manage negative emotions effectively
  • Face setbacks with courage
  • Develop positive attitude
  • What Demonstrable Behaviors They Will Show
  • Improved focus and effectiveness
  • Greater resilience
  • Higher motivation
  • Applying the strengths in the right situations and know when to draw on the strengths of others within the team
  • Handling situations and their emotions appropriately
  • Improved relationship with olleagues

Multiple Levels of Communication

  • What They Will Learn
  • What is effective communication?
  • Different modes of communication?
  • How to choose the right mode to communicate?
  • Dos and Don'ts of effective Email writing / Email Etiuette
  • How to communicate effectively with different stakeholders/different authorities
  • What Demonstrable Behaviors They Will Show
  • Effective verbal and written communication
  • Improved efficiency and effectiveness

Results Orientation

  • What They Will Learn
  • The Mindset of Getting Things Done
  • Result Oriented vs Process Oriented
  • Art of questioning
  • How to develop Problem Analyzing Skills
  • What Demonstrable Behaviors They Will Show
  • Achieving efficient, timely, quality results by directing efforts on expected outcomes
  • Addressing immediate client/organization needs
  • Having a strategic overlook

Planning & Organizing

  • What They Will Learn
  • Neuroscience behind why we procastinate
  • Pillars of Planning & Organizing
  • Time Management Matrix
  • Prioritization
  • Delegation
  • What Demonstrable Behaviors They Will Show
  • Manage their tasks and meet the timelines as per plan
  • Be composed in stressful plan changes
  • Meet customer priorites and reduce customer escalation on planning & organizing
  • Improve productivity of the team

Cross Culture

  • What They Will Learn
  • Cross Cultural Differences
  • Dimensions of Cross Cultural Differences
  • Strategies and Managing the Cross Cultural Differences
  • What Demonstrable Behaviors They Will Show
  • Better trust and relationship among the team members
  • Improved efficiency and performance
  • Avoiding escalation because of cultural differences with customers

Customer Orientation

  • What They Will Learn
  • Understanding Customer Orientation
  • Importance and benefits of Customer Orientation
  • How to develop customer focus and be their preferred choice
  • What They Will Learn

What Demonstrable Behaviors They Will Show

  • Improved quality of the customers' experiences
  • Improved operational efficiencies that matters to customers
  • Commitment to exceed the customer satisfaction