Many sensible strategies fail to drive action because executives formulate them in sweeping, general language. "Achieving customer delight!"

Here at The Muse, we've been growing our team (with aims toward total world domination, of course). And as we bring on new employees and I mentor our new managers

Your emotional intelligence is the foundation for a host of critical skills—and it impacts most everything you do and say.

At the end of a meeting, most leaders know that they should recap next steps and determine who is accountable for each. As prescribed in the commonly used